Interactive Voice Response and Unified Messaging Systems

Interactive Voice Response (IVR) systems have become a part of our daily lives. IVR is the basis for automated attendant, pay-by-phone and information retrieval systems, just to name a few.

Unified Messaging Systems (UMS) offer complete integration of voice, FAX and e-mail into a single point of access. The benefits of this level of integration include tremendous time savings, increased efficiency and productivity, and the ability to access all communications, regardless of format, from anywhere.

These systems are made possible by the Universal Port architecture of the Voiceboard DSP products. Each DSP contains multiple cores, and each core can be instructed to perform a different task with a simple software command. These tasks include:

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